ARUN SIMON DSOUZA Senior Technical Supervisor Muscat, Sultanate of Oman | (View phone number) PROFESSIONAL SUMMARY Results-driven technical professional with 25+ years of experience in technical operations, field service, team supervision, and customer support. Skilled in leading teams, coordinating with clients and vendors, resolving technical issues, and preparing quotations. Strong in technical coordination, problem-solving, and managing day-to-day operations efficiently. KEY SKILLS • Team leadership, supervision and coordination of service staff • Customer relationship management and technical support • Service operations management and daily reporting • Vendor and sub-contractor coordination • Motorola MOTOTRBO DMR systems • Radio programming: DP2000 & DP4000 Series, R7, R7a, R5 & R2 • Mobile device repair and service management (Nokia, LG, Samsung, Alcatel, Motorola) • Repeater configuration: SLR5000, SLR8000 • Microsoft Office, Windows, Internet Applications WORK EXPERIENCE Senior Technical Supervisor Waleed Communications Co. Ltd, Muscat, Oman | January 2017 – Present • Installation and commissioning of MOTOTRBO radio communication systems • Lead, supervise and support field technicians across multiple client sites • Coordinate and resolve technical issues with customers, sub-contractors and 3rd party suppliers • Manage service activities for OQ (MAF, Fahud & Sohar), oilfield industries, malls and companies in Sohar Industrial Area • Provide daily project status and performance reports to Senior Telecom Engineer • Conduct level-2 radio servicing and maintenance Service Technician Areej Business Systems Co. LLC, Muscat, Oman — Authorized Service Center for LG & Alcatel Mobiles | January 2008 – December 2016 • Managed level 2–2.5 repairs of LG, Alcatel, Nokia and Samsung mobiles • Escalated and resolved service-related issues in mobile equipment • Provided customer support and maintained service quality standards Customer Support & Service Lead HCL – Authorized Nokia Service Center | February 2002 – November 2007 • Managed junior service staff in day-to-day operations • Handled all types of customer support and service activities • Reported to Center Manager on daily service activities Service Technician Electronica – Service Center | May 2001 – January 2002 • Serviced water level indicators, inverters and power supplies Trainee Technician Bharat Electronics Limited (BEL) | November 1998 – April 2001 • Specialized on-the-job training on energy savers, PCB motherboards, Electronic Voting Machines (EVM) and RADAR equipment EDUCATION Diploma in Electronics & Communication Engineering Dr. TMA Pai Polytechnic, Manipal, Karnataka, India | Passed out 1998 CERTIFICATIONS • Radio Solutions – Motorola • Professional and Commercial Radios – Motorola • Avigilon Integrations Flyer Certificate • Avigilon Foundations – Motorola • LG Mobile Level 2 Certificate • Alcatel Mobile Level 2 Certificate • NDT Level 2, certification for LPT, MPT, RT & LT PERSONAL INFORMATION Nationality: Indian Marital Status: Married Date of Birth: 28-10-1976 Driving License: Valid Omani & Indian Driving License Languages: English, Hindi, Kannada, Konkani & Tulu. Also understand Malayalam, Marathi & Tamil.