Company: Pro Lens Projects LLC Location: Candidates must currently be residing in Oman. Experience: Minimum 4+ years of relevant work experience. Industry: Previous Oil & Gas industry experience is preferred. About this role: We are looking for an experienced IT Support professional to provide reliable technical support across company locations. The role is responsible for troubleshooting hardware, software, network, and user-access issues while ensuring incidents and service requests are resolved within defined SLAs. Key responsibilities: Provide timely and effective technical support to end-users via phone, email, remote support or in-person all Company’s locations within a defined SLA. Resolve issues related to hardware, software, and network connectivity. Serve as first point of contact for all IT issues through IT call center within define SLA. Provide proactive rather than reactive services. Log, track, and manage incidents using the established ticketing system. Prioritize and escalate issues as necessary to ensure minimal downtime. Assist with user account creation, password resets, and access permissions in accordance with company policies. Prepare and deploy new computers, new mobile phones and install applications using the existing imaging and packaged applications processes. Troubleshoot and resolve issues with desktops, laptops, printers, and other peripherals. Coordinate with vendors for hardware repairs and replacements. Assist users with network connectivity issues, including Wi-Fi, and remote access. Coordinate with network administrators for complex issues. Implement and enforce security policies and procedures. Monitor security threats and vulnerabilities and take appropriate actions to mitigate risks. Participate in IT projects, such as system upgrades, migrations, and deployments. Provide technical expertise and support to ensure successful project completion What you bring: Bachelor’s degree in computer science, Information Technology, Engineering or related fields with 4+ years of relevant experience or diploma in the related field with 6+ years of relevant experience in supporting PCs/user support in medium- to large corporations. Demonstrated 4 years of experience working in oil and gas industry supporting critical operations. Excellent computer skills and hands-on experience with Microsoft Windows Operating systems and Office software products. Relevant certifications such as CompTIA A+ (Computing Technology Industry Association A+), Network+, or Microsoft Certified IT Professional (MCITP) are a plus