IT Support Engineer / Technical Support professional with 6+ years of experience in IT support, application support, end-user support, incident management, and technical troubleshooting. Currently based in Muscat, Oman and actively looking for suitable IT opportunities. Experienced in: • L1/L2 IT Support & Technical Support • End-user and application support • Windows & Linux OS installation and troubleshooting • Software/application installation, configuration and troubleshooting • Hardware and basic networking troubleshooting • Incident, problem and service request management • Ticket-based support and SLA-driven issue resolution • Root Cause Analysis (RCA) and recurring issue resolution • Technical documentation and Knowledge Base management • Customer support and issue resolution • Team coordination, training and shift scheduling • Intercom and Slack ticketing/support platforms In my most recent role as an IT Support Engineer / Team Lead, I supported customers with application and configuration-related technical issues, performed troubleshooting and root-cause analysis, managed support tickets, maintained documentation, trained team members, coordinated daily support operations, and prepared SLA/performance reports. I also have previous experience providing Windows and Linux support, software/application installation and troubleshooting, system configuration, user support, and technical issue resolution. Oman Experience Previously worked in Muscat, Oman with Mustafa Sultan Enterprises LLC (OSN) from 2014–2018, handling customer support, after-sales service, issue resolution and coordination with internal support teams. I am currently based in Muscat and available for suitable IT opportunities. Education Graduate Diploma – Applied Information Technology Toi Ohomai Institute of Technology, New Zealand Bachelor of Commerce University of Madras – Polyglot Institute, Oman Languages English | Malayalam | Tamil | Hindi Preferred Roles: IT Support Engineer | IT Support Specialist | Technical Support Engineer | System Support Engineer | Application Support | Infrastructure Support | Junior System Administrator Location: Muscat, Oman Availability: Available for immediate joining. Driving Licence: Valid Indian Driving Licence; willing to obtain Oman driving licence upon receiving Residence Card. Contact: (عرض رقم الهاتف) [redacted email address]